Consumer Rights Act 2015

On 01/10/15, you did the following work: You agreed to install a bathroom suite in my home at a cost of £600.

We agreed this work would be completed by 22/10/15.

However, I have had the following problems:

1) The sink you installed doesn’t drain properly
2) The flush on the toilet doesn’t work at all.

According to the law named above, I am entitled to have this work done with reasonable care and skill.

I would like you to repair both of these faults within a week or I would like you to refund my money and I will ask someone to do the work who is able to.

Please respond to my complaint/complete the work in the next 14 days. If you fail to respond/remedy in this time, I will have no option but to consider taking the matter further.

Yours faithfully

Dear [name]

Just a quick note regarding the noise from your property. This can be quite clearly heard from inside my house and so prevents me from getting to sleep on an evening.

Please could you try to keep the noise down a little, particularly overnight?

Thanks for your help.

Best wishes,

[Name]
[Your house number]