Dear Mr. Johnson,

I would like to make a formal complaint regarding the emptying of my outdoor bin provided by the council, for the past 2 weeks my bin has not been emptied. I live at 24 Forton Close, Goatworth.I always place it right outside my front gate by 8am on each collection day, as stated on your website and the lid is always fully down.

There is nothing in the bin except household refuse so I see no reason why it shouldn’t have been collected and emptied. I have also spoken to my neighbours who have all told me that their bins have been emptied over the same period.Given that the next collection day is only 3 days away, I would like you to contact me by phone to explain why my bin has not been collected for the past 2 weeks and to also confirm that it will be emptied this week.

Because your department have failed to empty it on the last two occasions collection was due, I have obviously accumulated more refuse over this period. I have put this into five large black bin bags, fully tied up and secure and I will place these next to the bin for collection this week.

I look forward to receiving an explanation by phone from you on the day you receive this letter and also a resumption of my refuse being collected this week and my contact number is 01436 754981.

Yours sincerely,

Gordon Brewer