[Your address and contact number]

[Company/supplier’s address]

[Date]

Dear Sir/Madam,

[Reference: contract number]

On [date], I [bought/placed an order for] a [item] and received it on [date]. I have discovered that the [item] has the following problem: [add details].

The Consumer Rights Act makes it an implied term of the contract that goods be as described, of satisfactory quality and fit for purpose. 

As you are in breach of contract, I am entitled to have the [item] [repaired/replaced] and I would request that you confirm you will do this within the 14 days from the date of this letter.

I also require you to confirm whether you will arrange for the [item] to be collected or will reimburse me for the cost of returning it.

I look forward to receiving your satisfactory proposals for settlement of my claim within seven days of the date of this letter.

Yours sincerely,

[Your name]

The Supply of Goods and Services Act 1982 (as amended)

On 24/08/11 you undertook the following: Change the guttering on the house and replace any loose tiles on the roof at the above address. However, the following faults have arisen:

1. You have not done anything about the guttering in two months
2. One of the replaced tiles fell off the roof

The Supply of Goods and Services Act 1982 (as amended) requires all work that is carried out to be done so with reasonable care and skill. It also states that materials used must be of satisfactory quality i.e. free from defects.

In the light of the above faults, I have lost faith in your ability to continue the work or to rectify the matter, and am therefore terminating the contract. I will employ an alternative contractor to complete the job and any monies outstanding to you will be used to pay for this work. Should the repairs cost more, I will look to claim the difference from you.

I look forward to your response on this matter, at your earliest convenience.

Yours sincerely

I am writing to you about your delay in finishing the following work:

Replacing the broken fence at the back of my house which we agreed that you would do on 16th September 2011.

When we made our agreement I was told by you that the work would be finished by 15th October 2011. This has not happened.

I am therefore making time of the essence in this agreement. This means that if you do not finish the work within 14 days I will treat our agreement as at an end and find another trader to finish the work. This also means that I will claim back from you the sum of £50, which is the amount that I have paid in advance for work not done.

Yours sincerely,

Consumer Rights Act 2015

On 01/10/15, you did the following work: You agreed to install a bathroom suite in my home at a cost of £600.

We agreed this work would be completed by 22/10/15.

However, I have had the following problems:

1) The sink you installed doesn’t drain properly
2) The flush on the toilet doesn’t work at all.

According to the law named above, I am entitled to have this work done with reasonable care and skill.

I would like you to repair both of these faults within a week or I would like you to refund my money and I will ask someone to do the work who is able to.

Please respond to my complaint/complete the work in the next 14 days. If you fail to respond/remedy in this time, I will have no option but to consider taking the matter further.

Yours faithfully

Consumer Rights Act 2015

On 3 October 2015, you did the following work for me: Install a boiler and central heating system for the cost of £1200.

The goods supplied as part of this contract are not of satisfactory quality.

One of the radiators leaks and has ruined my carpet.

I enclose copies of photos of the damage to my carpets from the leaky radiator in support of my claim.

I would like you to replace the leaky radiator, and the other radiators that have all been painted using paint meant for walls and provide payment to cover for the cost of the damaged carpet.

Please respond to my complaint in the next 14 days. If you fail to respond or put the problem right in this time, I will have no option but to consider taking the matter further.

Yours faithfully

Consumer Rights Act 2015

On 26 October 2015 I entered into a Hire Purchase agreement with you for an all in one printer from Errol’s Electrics.

I now have a problem with the goods: The printer turns off after five minutes of use and won’t switch on again for half an hour. I went back to the shop and they refused to replace it.

I understand that under the above legislation, it is your responsibility to resolve the matter and would therefore ask that this is done within the next 14 days.

Yours faithfully