[Your address]

[Photographer’s address]

Dear [Photographer’s name]

Re: The wedding of [yours and your partner’s names] on [date of your wedding]

We hired you as the photographer for our wedding on [date] and you were contracted to provide [number of images] from the event.

To date we have received no images. It has now been [number of days/ weeks] since our wedding.

Under the Consumer Rights Act, goods must be received within a reasonable time. We do not believe this is a reasonable time.

Please provide all of the images within the next seven days or we will consider you in breach of contract and will be seeking a full refund of [cost of photographer] and compensation of [amount of compensation sought] for ‘loss of memory of the day’.

Yours faithfully,

[Your name]

[Your address]

Dear Sir/Madam,

Ref: [address of seller’s property]

I am writing about my dispute with [property agent name and address], who I understand is a member of your scheme.

My dispute concerns [details of your complaint].

I enclose copies of all relevant correspondence, including the particulars that the [estate/letting/managing – delete as appropriate] agent drew up on my behalf.

I have been unable to settle the matter with [property agent], and am therefore referring the matter to you in the hope that you will be able to resolve the dispute.

I look forward to hearing from you within the next 14 days.

Yours sincerely

[Your address and contact number] 

[Company/supplier’s address]

[Date]

Dear Sir/Madam,

[Reference: order number]

On [date], I [bought/placed an order for] a [item].

I did not receive the item and on contacting you I was advised that the delivery driver had left the item [with a neighbour] [add details of the location where the item was left].

Under the Consumer Rights Act, the goods remain at your risk until they are received by me and I would request that you now make arrangements for the [item] to be delivered to me without delay and would request that you confirm that you will do this by return.

Yours faithfully,

[Your name]

[Your address]

[Company/supplier’s address]

[Date]

Dear Sir/Madam,

[Reference: Contract/order number]

On [date], following a visit from one of your salespeople to my home, I entered into the above contract to buy [item or service].

I paid [a deposit of £xx] [the sum of £xx] however, I have now decided that I don’t want the [item or service].

The Consumer Contracts Regulations 2013 provide a 14-day cooling-off period, in which consumers can cancel contracts made away from the trader’s business premises.

[If appropriate – At the time I took out the contract you also arranged [details of the ancillary contract, eg an extended warranty] accordingly this contract should also be cancelled.]

I am hereby giving notice that I wish to exercise my rights under the Regulations and cancel my contract with you.

I look forward to having my deposit returned within 7/14 [delete as applicable] days.

Yours faithfully,

[Your name]

Your address]

[Company address]

Dear Sir/Madam

Ref: Lost Luggage

Flight: [insert flight number]

I flew with your airline on [date] between [departure airport] and [arrival airport].

My checked in luggage did not arrive at my destination and has now been missing for 21 days.

Under the Montreal Convention I would like to claim [£xx] compensation for my lost luggage.

I enclose copies of my receipts for replacement items.

Yours sincerely,

[your name]

[Your address]

[Company/ supplier address]

Dear

[Reference: contract number or service reference number]

I refer to our previous [correspondence/conversation] in which you have stated your contract allows you to [give details of what the contract enables the company to do].

Specifically you seek to rely on the following term in the contract: [give details of the term in question].

I consider that this term is unfair pursuant to the [Consumer Rights Act 2015 OR Unfair Terms in Consumer Contracts Regulations 1999] for the following reasons: [set out your basis for challenging the terms]

For the reasons stated above, this term is not enforceable against me.

[Set out the consequence of the term not being enforceable, for example are you entitled to some money back or are you saying that the trader is not entitled to additional sums that they’re claiming?]

I look forward to hearing from you in the next 14 days.

Yours faithfully,

(Your address)
(Company address)

Dear

Ref: (nature of your complaint/reference number)

I am writing with regard to the above complaint. I wrote to you on (date) and (date) asking you to do (describe the action you asked them to take) to resolve this complaint.

However, your attempts to resolve the problem have not been satisfactory and you claim that there is nothing more you can do to help me.

I feel that we have reached a deadlock situation and, therefore, I am left with no alternative but to take my complaint to the (name of) ombudsman.

Please issue me with a letter of deadlock so that I may refer this matter to the (name of) ombudsman.

If I do not hear from you within 14 days I shall assume that you are in agreement that this case has reached deadlock and I shall refer my complaint about you to the ombudsman without further reference to you.

Yours faithfully,

(Your name)

[Your address]

[Company address]

Dear

[Ref: policy number]

Thank you for your letter of [date], offering only [£…] in respect of the [item], which was [details of loss/damage] on [date].

Since receiving your offer I have found a valuation certificate made by [valuer] dated [date] valuing the [item] at [£…].

In light of this valuation, a copy of which is enclosed, I feel your offer is too low and ask you to reconsider my claim.

I look forward to receiving your revised offer within 14 days.

Yours faithfully,