[Your postal address]

[Broadband provider]

[Company address]

Dear Sir or Madam

On [the date your broadband started] I contracted with you for [the name of your broadband package].

I entered into the contract on the basis of being provided with estimated speeds of [your promised speed]. In practice I’m only achieving speeds of [your actual access line speed].

[Include further evidence here like a log of your speeds, and any previous communication you’ve had with your broadband provider on the issue.]

[Choose the first statement below if your broadband provider has signed the Ofcom voluntary code and your after sale information letter, email or online account says you can exercise the right to exit if your speed issue hasn’t been resolved and is still below the minimum guarantee. Choose the second statement below if your broadband provider has not signed the voluntary code]

I am formally notifying you of this poor service and expect you to resolve it within 14 days. If you are unable to do so, I consider you in breach of contract and will be writing to request I leave my contract immediately and without penalty as outlined in Ofcom’s Code of Practice.

[Or]

I am formally notifying you of this poor service and expect you to resolve it within 14 days. I would also encourage you to sign up to Ofcom’s Code of Practice to enhance consumer protection for broadband contracts.

Yours faithfully

[First name, Last name]

[Your address]

Dear [xxx]

[Reference: investment company and product number].

I am in dispute with the above investment company, which understand I is authorised by the Financial Conduct Authority.

I have been unable to reach settlement with the company in respect of [describe complaint].

I also understand that the company has now ceased trading [give details of how you found out].

In light of the above I am therefore referring the matter to you.

Please find enclosed copies of all relevant correspondence, and I look forward to hearing from you in due course.

Yours faithfully,

[Your Address]
[Neighbour’s name]
[Address / ‘Delivered by hand’]

[Date]

Dear [Neighbour’s name]/[If unknown, just address as ‘Dear Neighbour’],

Re: Shared access way

I/we live at [address], next door and I/we contacted you recently about problems using our shared access way.

You may still be unaware of this problem but [your bicycle/bin bags etc] is/are preventing me/us from accessing the [area e.g. garage] of my/our property.

There is a legal right for residents of both our properties to use the shared access way. In addition there are covenants in the title deeds of our properties which determine how the shared access way can be used.

By blocking the shared access way, you are in breach of these covenants. I would therefore be entitled to seek an injunction to prevent blockage of the access way, and financial compensation for the period during which I have been unable to use it.

I am keen to resolve this amicably; we are after all neighbours! I would therefore be grateful if you could avoid blocking the shared access way, at any time, going forwards.

Thank you in advance for your cooperation.

Kind regards,[Your signature]
[Your name]

[Your Address]

[Neighbour’s name]
[Address / ‘Delivered by hand’]
[Date]
Dear [Neighbour’s name]/[If unknown, just address as ‘Dear Neighbour’],

Re: Access to driveway at [your address]

I live at [address], next door. I am writing in relation to problems that I have experienced in obtaining access to my driveway.

You may have previously been unaware of this problem. However it is preventing me from accessing my private property in order to park my car. I require access to my driveway way at all times, 24 hours a day, 7 days a week.

Parking in front of the entrance to is a breach of the Highway Code (rule 243). There are other available parking spaces that you can use further up the street that will not block any driveways. I am keen to resolve this amicably; we are after all neighbours! I would therefore be grateful if you could avoid parking in front of my driveway going forwards.

Thank you in advance for your cooperation.

Kind regards,

[Your signature]
[Your name]

[Your Address]

[Neighbour’s name]
[Address / ‘Delivered by hand’]

[Date]

Dear [Neighbour’s name]/[If unknown, just address as ‘Dear Neighbour’],

Re: Dog fouling

I live at [address], next door. I am writing in relation to problems caused by where your dog goes to the toilet. The specific dog causing this problem seems to be a [colour and breed of dog].

The dog poos regularly outside my gate / door / in my garden. You may have previously been unaware of this problem. However it affects my enjoyment of my property, is unhygienic and smells.

If this issue is not resolved, the Environmental Health Department may take action. A dog being allowed to poo in a public place (such as the street outside my property) is also a criminal offence that can attract an on the spot fine in many councils.

I am keen to resolve this amicably; we are after all neighbours! I would therefore be grateful if you could prevent your dog from pooing [outside my gate / door / in my garden] going forwards and clean the mess up if you find that it has gone to the toilet in that area.

Thank you in advance for your cooperation.

Kind regards,

[Your signature]
[Your name]

Dear [name]

Just a quick note regarding dog poo [location – e.g. in the shared passageway / outside my gate]. It is both unhygienic and smells.

If it is your dog creating this mess, please can you try to discourage it from pooing in this area and clean up after the dog if it does? If it is not your dog, [I/we] will do some further investigating to find the owner.

Thanks for your help.

Best wishes,

[Name]
[Your house number]

Dear [name]

Just a quick note regarding dog barking. The constant barking is very frustrating and can be clearly heard inside [my/our] house.

If the dog belongs to you, please could you try to stop them barking as much? If not, [I/we] will do some further investigating to find the dog’s owner.

Thanks for your help.

Best wishes,
[Name]
[Your house number]

[Your Address]

[Neighbour’s name]
[Address / ‘Delivered by hand’]

[Date]

Dear [Neighbour’s name]/[If unknown, just address as ‘Dear Neighbour’],

Re: Noise from [neighbour’s address]

I live at [address], next door. I am writing in relation to the noise from your property.The noise specifically is: [select appropriate]

• Slamming Doors
• Loud foot traffic/stomping
• Barking dogs
• Shouting / loud voices
• Loud music

You may have previously been unaware of this noise. However it affects me because it can be clearly heard in the habitable areas of my house [and prevents me from sleeping].

The Noise Act 1996 means that the local authority must take steps to investigate any complaints of noise at night time. I am however, keen to resolve this amicably and do not want to report this to the council at this stage; we are after all neighbours! I would therefore be grateful if you could try to reduce any noise between 11pm and 7am.

Thank you in advance for your cooperation.

Kind regards,

[Your signature]
[Your name]

(N.B. Your rights when it comes to the Noise and Statutory Nuisance Act 1993 work in conjunction with the Environmental Protection Act 1990 and the Noise Act 1996)